About: Professional

I’ve spent my “grown up” working life in IT, but before that I was in retail. I believe this has given me a very strong work ethic. When you can still thank someone and smile at them for shopping with you after they’ve been rude, you can handle anything!

I started out in Marks and Spencer’s warehouse, moving from there to the food hall, then ending up in men’s (with the occasional stint in women’s). After I moved away from Banbury, I took a job in Leamington Spa teaching adults swimming and Christmas temping in GameStation/Game, before going permanent in Game.

Towards then end of my undergraduate degree, I started looking for a proper job in the IT industry. After being turned down for various graduate schemes for not having A-Levels (and after an argument with a Microsoft recruiter), I started looking out into the “real world” for work. After finding a job with Magdalen College School in Brackley, I set about applying my learnt knowledge from University into work.

Both of my managers at MCS taught me a great deal, as did the other teachers (and some of the students for that matter…), and I loved my time there, but due to budget restrictions in the public sector, progression was going to be an issue. After 18 months, I started to look for other opportunities, and stumbled upon a job working with ID card systems. Why not? I thought.

After a crash course in the world of ID cards, and an office move from Hendon to Banbury (and then on to Kidlington), I settled into Payne Security (now Essentra Security). After my manager took a contracter role with the company, I started to pick up some of his former responsibilities, eventually being promoted to Technical Support Manager and hiring two new members of staff due to the second office move.

On a day to day basis, I deal with phone calls and emails from customers having issues with their systems, and carry out repairs on returned printers. On the odd occasion, I go out to a customer’s site if the need arrises, for example if the issue cannot be fixed remotely or they need have paid for installation.